Support

Send a useful report

A short, specific report makes it much easier to reproduce a problem. Please include:

• your macOS version and Mac model;
• the Sentinel Sweep version and build number shown in the app;
• the screen you were using, such as Setup, Review, Transfers, History, or Settings;
• the steps immediately before the problem;
• what you expected and what happened instead; and
• the exact text of any error message.

A screenshot can help, but first hide or crop any private filenames, file paths, thumbnails, account names, or other personal information.

Free features and Transfer Access

Sentinel Sweep is free to download. Unlimited local scanning and review—including search, sorting, filters, Why This Result, local learning, manual queue building, destination selection, and transfer configuration—are free. A US$9.99 one-time Lifetime Transfer Access purchase is required to use Quick Copy or Quick Move and begin a new Copy or Move transfer. Apple shows the localized price for your storefront. There is no subscription.

Download and purchase through Apple

Download the app free from the Mac App Store. Lifetime Transfer Access is a non-consumable in-app purchase made inside Sentinel Sweep through Apple. The pricing page explains the exact cutoff.

What the one-time purchase changes

Lifetime Transfer Access unlocks Quick Copy, Quick Move, final transfer review, and all new Copy and Move transfers. The transfer workflow includes routing, conflict handling, preserved folder structure, optional verification, progress, history, interrupted-transfer recovery, and eligible Undo. It does not put scanning, review, local learning, or manual queue planning behind a paywall.

If a locked action opens the purchase window, the attempted action does not continue automatically. After buying or restoring access, choose Quick Copy, Quick Move, Copy, or Move again. You still review the final plan and deliberately start the file operation yourself.

For file safety, pause, cancel, interrupted-transfer recovery, and eligible Undo remain available for work that has already started.

Restore a purchase

Sentinel Sweep provides Restore Purchases. Use it if an eligible purchase is not recognized, such as after reinstalling the app or moving to another compatible Mac. Apple may ask you to authenticate with the Apple Account associated with the purchase. Restoring does not resume a blocked action automatically.

Refund requests

Apple handles App Store payments and determines refund eligibility. To request a refund for an eligible purchase, visit reportaproblem.apple.com and choose Request a refund. If Apple refunds or revokes Transfer Access, Sentinel Sweep will return to its free feature set.

Common help

I cannot choose or reopen a file, folder, or drive

Use the folder button on Setup to choose the item again. Sentinel Sweep can remember access to items you approve using macOS security-scoped bookmarks. If a removable volume was renamed, reformatted, disconnected, or mounted differently, reselecting it may be necessary.

A scan system says it is unavailable

Open the Scan Systems area on Setup and note the exact status shown for Media Analysis, Names, Video Frames, or Results. Include that wording in your support email. Availability can depend on the media type, the macOS frameworks present on the Mac, and the bundled decoder.

A result looks incorrectly classified

Sentinel Sweep provides classifications to help with review; it does not replace your judgment. Use the Review controls to change the decision. If you report a false positive or false negative, describe the general file type and the signal shown in the app. Do not send the media itself.

A copy or move did not finish as expected

Check Transfers and History for the status recorded by Sentinel Sweep. Before retrying, confirm that the source and destination are connected and have enough free space. If you chose Move, remember that a successful move removes the original only after the destination copy has been placed. If you chose Overwrite, an existing destination item may be replaced.

I want to reset local app data

Sentinel Sweep separates learned memory, transfer history, current results, checkpoints, and full factory reset so you can remove only what you intend. See Privacy Choices before using Restore Factory Defaults; the complete reset is scheduled and finishes the next time the app launches.

Product feedback

Ideas about the review workflow, accessibility, performance, removable-drive behavior, and confusing wording are welcome. Put “Feedback” in the subject line and explain the outcome you wanted to achieve.

Privacy questions

The same mailbox accepts privacy questions and requests concerning an email you sent to support. The app itself does not create an account or upload scan data to an online service. Read the Privacy Policy and Privacy Choices for details.