What you can ask about
- how the app processes user-selected files on the Mac;
- local saved state, bookmarks, history, checkpoints, and reset controls;
- StoreKit purchase and entitlement processing;
- website hosting or the support mailbox; and
- deletion of personal information you included in a support email.
What not to send
Do not attach scanned media, passwords, passkeys, signing keys, recovery codes, bookmark data, unredacted logs, payment-card details, StoreKit transaction tokens, or full purchase receipts. Email is processed by Google through Gmail and then reviewed by the publisher.
The app does not create a Sentinel Sweep account and has no feature that uploads scanned media, filenames, paths, results, learned decisions, bookmarks, or transfer logs to an online service. Support email is handled by Google. App Store purchase and entitlement records for optional Transfer Access are handled separately by Apple. A request about an Apple Account or Apple's purchase records may need to be directed to Apple.
Read the Privacy Policy or use the Privacy Choices guide for local data controls.